BEIRUT (Enmaeya News) — September 29, 2025
Lebanon’s government is exploring artificial intelligence (AI) and digital tools to make public services more efficient and reduce administrative costs. A $30–50 million investment could fund projects like national digital IDs, digital payments, data sharing, robotic process automation (RPA), and predictive analytics, according to reports on plans from AI Minister Kamal Shehadi.
Pilot projects have already shown results. The EMSReports.ai platform, used for emergency documentation, reportedly cut reporting time by 75%. Predictive analytics is also being tested to help manage shortages of critical medicines, which have fallen by about 60% since 2021.
The Office of the Ministry of State for Technology and Artificial Intelligence (OMSITAI) is leading several initiatives. These include developing a digital ID, a digital payment system, and a “data backbone” to allow ministries to share information. OMSITAI has signed an agreement with consulting firm Roland Berger for technical support, strategy advice, and governance guidance.
Digital IDs and digital payments are expected to reduce manual work, speed up benefit delivery, and cut the time citizens spend waiting. RPA tools can automate routine tasks like processing permits, checking eligibility for benefits, and renewing licenses. Predictive analytics can help identify where resources such as cash transfers, medicines, or hospital staff are most needed.
Data governance and privacy are key concerns. Lebanon’s Electronic Transactions and Personal Data Law (Law No. 81, 2018) provides rules for electronic signatures and personal data rights but lacks independent enforcement, breach-notification rules, and clear guidance on transferring data across borders.
Building skills is also part of the plan. Short courses aim to train public servants in AI tools and prompt writing to turn pilot projects into real operational results.
Overall, Lebanon is using AI as a practical tool to improve government efficiency, guide resource allocation, and reduce administrative burdens. Pilot programs, partnerships, and training form the foundation of this ongoing strategy.
Source: Nucamp
