LEBANON (Enmaeya News) - October 21, 2025

Lebanon’s Minister of Education and Higher Education, Dr. Rima Karamy, visited the Citizen Response Center yesterday to review its operations and engage directly with staff and callers.

During the inspection, Karamy met with personnel assigned to handle citizen inquiries, complaints, and feedback via phone.

She asked about the nature and volume of the calls, how many issues are resolved immediately, and how pending cases are logged and tracked.

Karamy confirmed that the center has recently adopted a revised system to better organize responses. Under the new programming, the center notifies both the internal administration and the complainant about the status of each issue, tracks processing times, and flags cases that require coordination with other departments or agencies.

The minister answered several calls personally, surprising some citizens. She logged their requests and passed them to staff for follow-up.

Addressing employees, Karamy described the center as part of broader reforms within the ministry. She emphasized that its role is not just to receive calls but to reassure citizens by keeping them informed on the progress of their requests until final resolution.

She further stressed the importance of documenting calls and categorizing problems in order to identify recurring issues and implement systemic fixes.

According to Karamy, the center also handles calls from education sector staff and often deals with matters related to private education.

As Lebanon continues to face challenges in the education sector, initiatives like the Citizen Response Center represent steps toward greater transparency, accountability, and citizen engagement.