Digital transformation is often framed as a technological upgrade, but this interview makes it clear that the real transformation is institutional.
In this conversation, Ihab Hallab, founder of SmartGov and Forbes 30 Under 30 honoree in the Social Impact category, speaks about the deeper meaning of governance innovation in Lebanon and across the region. The discussion moves beyond software and platforms to examine how governments think, coordinate, plan, and deliver services, and why digital tools alone cannot fix structural weaknesses.
The interview explores how fragmented systems, legacy processes, and short-term political cycles can slow meaningful reform. It highlights the importance of institutional capacity, policy coherence, transparency, and citizen-centered design in building governance systems that are responsive and sustainable.
Hallab reflects on the founding of SmartGov as a response to a clear gap between research and implementation, a belief that policy ideas must translate into actionable, tech-enabled solutions. He also shares how recognition and leadership come with responsibility, particularly in a region where many young professionals are searching for models of impact-driven innovation.
Ultimately, this episode frames digital transformation not as a technical project, but as a long-term strategic shift, one that requires trust, accountability, collaboration, and a commitment to building institutions that serve people effectively and equitably.
