LEBANON - Lebanon's Ministry of State for Administrative Development launched “Dawlati,” a unified electronic platform that provides citizens with direct access to government services and reduces reliance on intermediaries in administrative procedures.
The platform was unveiled during a ceremony held at the ministry’s Behavioral Insights and Digital Transformation Lab, attended by government officials, diplomats, academics, and representatives of public institutions.
According to the ministry, Dawlati is a key component of its broader reform agenda, “Reinventing Government 2030,” which seeks to modernize public administration, accelerate digital transformation across state institutions, and strengthen transparency and accountability.
Officials said the new portal is designed to simplify interactions between citizens and government agencies by consolidating services into a single online gateway. The initiative comes as Lebanon continues efforts to improve public sector efficiency and expand digital government services.
Speaking at the launch event, Minister of State for Administrative Development Fadi Makki described the platform as more than a technological upgrade.
“Dawlati is not just a digital platform, but a practical tool to make citizens' lives easier, by simplifying access to services, clarifying procedures, and reducing administrative complexity, reinforcing transparency and building trust between citizens and the state,” Minister Makki said.
The platform enables users to complete a range of government transactions online, including the payment of service fees. It also serves as a central access point that directs users to services already hosted on other government platforms.
For procedures that remain largely paper-based, Dawlati provides detailed guidance on application requirements, including necessary documents, fees, and administrative steps.
At launch, the platform includes 12 digital services linked to several public institutions, including the Ministry of Agriculture, the Ministry of Tourism, the Investment Development Authority of Lebanon (IDAL), and the Council of the South.
The ministry said additional services and participating institutions will be integrated into the portal during future phases of implementation, with the long-term goal of expanding online access to a wider range of public services.
The launch marks another step in Lebanon’s efforts to digitize government operations and improve service delivery, as policymakers seek to enhance administrative performance, reduce bureaucracy, and increase public confidence in state institutions through technology-driven reforms.
